Support

Please click the “Register” link or the Account icon on the upper right of the web page.

Please visit the “Password Reset” page and an email will be sent with instructions.

Please visit the “Contact Us” page and a representative will contact you as soon as possible!

We are an online marketplace and do not have physical stores.

As one of the fastest growing restaurant equipment and service platforms in the world, we are looking for the best and brightest to join our team! Please visit the "Careers" page for more information and openings.

We cannot guarantee an order can be canceled after the order has been placed. If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee an order can be modified after the order has been placed. If you wish to change or add to an order, please contact us as soon as possible.

When the item is shipped, you will receive an email with the tracking number.

If you are looking to purchase in bulk, please click the “Request a Bulk Quote” link and complete the form.

Sales tax is only charged if you reside in the United States of America.

For most new items shipped via parcel, orders are shipped within 1-2 business days.

For items shipped ground or freight, times vary depending on location and availability.

If the manufacturer allows for pickup, the option is available.

For smaller items (those shipped by carriers such as FedEx or UPS), you cannot request specific delivery times. For larger items shipped via freight, you can schedule a phone call within 24 hours of delivery of the 4-hour window the carrier is expected to arrive.

If the carrier is unable to deliver within the 4-hour window, they will schedule a redelivery. If you are unable to accept the delivery within the 4-hour window, you may be charged a redelivery fee.

For larger items shipped via freight, you may need a liftgate if you do not have a proper truck-level loading dock or access to a forklift. If you need a liftgate, please click the liftgate option during checkout.

Charges may apply if you need a forklift after ordering the item, or if the carrier is unable to deliver the item without a liftgate (a redelivery fee may also apply).

Yes! We will work with you to coordinate international orders. For volume international orders, please contact us and we will customize your order and shipping for you.

Please keep the item unused and its original packaging and contact us as soon as possible. A representative will work with you to either exchange the item or provide a refund.

For parcel items, please contact us within 2 business days and a representative will work with you to find a solution.

Label it clearly on the delivery receipt (or bill of lading) before signing it

Keep a copy of your receipt

If missing parts of an item, please take photos of the item upon delivery

Contact us within 2 business days

**It is imperative that the above steps are taken if items or parts are missing. If notes are not written on the delivery receipt before signing the receipt, we cannot guarantee compensation or replacement of parts.**

For parcel items, please contact us within 2 business days and a representative will work with you to find a solution.

When items are too large to ship via traditional consumer methods such as FedEx or UPS, the items are shipped on tractor trailers to your location. When the freight truck arrives at your location, you are responsible for unloading the item from the tractor-trailer and putting it into your facility.

We can provide assistance with finding a local installer if needed. Please click the “Contact Us” link to get started.

We pride ourselves on connecting users with vetted and qualified technicians and experts to ensure your success. We offer consulting, design, and partner with top-rated CFESA service companies for installation services. Please click the “Contact Us” link to get started.

We are quickly expanding our network in our goal to cover every major US metro area! If your area is not covered, you will join a waiting list and will be notified when services are available.

At this time, we do not offer maintenance services.