Conditions of Use

Welcome to USA Restaurant Suppliers. USA Restaurant Suppliers, Inc provides website features and other products and services when you visit or shop at usa-rs.com, use USA Restaurant Suppliers’ partners, or use any software provided by USA Restaurant Suppliers (herein referred to as “USA Services”). USA Restaurant Suppliers provides its services subject to the following conditions.

BY USING USA RESTAURANT SUPPLIERS SERVICES, YOU AGREE TO THE FOLLOWING CONDITIONS. PLEASE READ THEM CAREFULLY.

Orders

Availability

Unless back ordered, most items will be shipped within 10-14 business days, based on availability.

Canceling/Modifying an Order

Once an order is placed, USA Restaurant Suppliers cannot guarantee the order can be canceled or modified. Please contact us as soon as possible if you need to cancel or modify an order.

Disputes

By using the USA Restaurant Suppliers’ services or partners, you agree that any dispute or claim relating in any way to USA Restaurant Suppliers, its partners, and service providers who use USA Services will be resolved through binding arbitration instead of in court. The Federal Arbitration Act and federal arbitration law apply to this agreement.
By using this site, you agree that USA Restaurant Suppliers is not liable for any product or service sold by its partners or sellers who utilize the USA platform.
If you would like to file a dispute, please contact us and a representative will work with you throughout the arbitration process.

Payment Methods

Credit Cards

USA Restaurant Suppliers accepts all major credit cards. All orders must be placed through our checkout process.
Your card will be charged in full immediately after the order is placed.

Alternative Payment Options

USA Restaurant Suppliers also accepts checks, ACH and wire transfers. The order will not be placed until payment has been received and deposited.
Financing is available via 3rd parties. Click here for Financing (linked to financing page)
Once payment has been received, the order will be cleared for shipment. Personal checks will be held for 10 business days while the payment is processing (certified checks are excluded from this holding time).

Currency

All pricing is listed in US Dollars on the USA Restaurant Suppliers platform. When ordering outside of the United States, the funds received on an order will be converted to the local currency of the customer’s ordering country. The rate of exchange is locked when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further information.

Sales Tax

Sales tax will be charged on orders shipping within the continental United States. If you are tax-exempt, please contact us for review.

Product Policy

OEM vs Non-OEM

OEM or “original equipment manufacturer” is the original manufacturer of the product.
At times, non-OEM parts may be available. Non-OEM parts are not created by the original manufacturer, but are compatible with OEM components, and are usually cheaper.

Image Policy

We try our best to get accurate images of our products, however some product images are difficult or impossible to obtain. When this happens, we use the closest representation we have for the product. These photos may show features or options not available on the product for sale. Please read the description, specification sheet, etc before placing an order. If you are still concerned, please contact us.
Due to different resolutions and technologies, we cannot guarantee the color of the product you see matches the color of the actual product. If you need to confirm the color of an item, please contact us.

Samples

We do not offer product samples.

Warranty Policy

Please follow the manufacturer’s standard warranty.

Returns Policy

To qualify for a return, item(s) must be in original packaging and a return claim must be submitted within 7 business days of delivery.

Click here for returns

Returns for Consumable Products

We are unable to accept returns for consumable products.

Restocking Fees

All returns have a restocking fee of 35% and a return crating/shipping charge. Customer is in charge of loading and shipping the return product.

Shipping Policy

Shipping Rates

Shipping rates for orders vary depending on the shipping method, delivery address, dimensions, and weight. Shipping prices are determined by the shipping carrier. Some items, including bulk orders, may require a special freight quote. You will be contacted by a representative to receive a quote. You may also contact us with any questions.

Freight Shipping

Items that are too large for parcel shipping will be shipped via freight. Freight shipping may require a scheduled delivery, which is available for an extra charge.
If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees.

Liftgate

If you do not have an elevated loading dock or forklift to unload the items from the truck, then you will need a liftgate. The liftgate option must be selected at checkout.
A higher fee may be applied if liftgate is needed after checkout.
If the carrier is unable to deliver your order because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee.
You are responsible for your order once the liftgate has lowered it to the ground. You will need to have a hand truck, dolly, or assistance with moving the product inside your building.

Commercial Limited Access Addresses

Additional fees may apply if the order is being delivered to a limited access location, such as a University or country club.

Residential Addresses

If your order is being delivered to a residential address, even if you operate a commercial operation out of a residential address, you must select “residential” upon checkout.

Address Changes

If you need to change the delivery address post-checkout, please contact us as soon as possible. Carriers may charge a reconsignment fee to update their shipping addresses.

International Orders/Shipments

USA Restaurant Suppliers sells and ships products worldwide. These orders are subject to the following conditions:

Electrical Requirements

Electrical equipment manufactured in the United States may not work in other countries. Customers are responsible for ensuring that the voltage and Hertz requirements in their specific countries match the items ordered.

Shipping Carriers

For freight shipment outside of the contiguous 48 states, a freight forwarder is required. It is the responsibility of the customer to find and hire their own freight forwarding services. Please contact us if you would like assistance on finding a freight forwarder.

Payments

Due to potential fraud concerns, customers with addresses outside the United States must pay via wire transfer or U.S. money order. All payments are made in US dollars.

Taxes and Duties

If you place orders outside of the United States, you may have to pay additional taxes and duties in your country. USA Restaurant Suppliers cannot estimate what those taxes and duties will be, and are not responsible for them. Failure to pay these taxes and duties will result in an un-deliverable product.

International Warranties

All warranties are at the sole discretion of the manufacturer and may not be valid outside of the United States. It is your responsibility to read the manufacturer’s warranty for your product and ensure that it works with your needs.

International Returns

With the exception of defective products in new condition, returns are not allowed to products shipped outside of the United States.

International Order Tracking

You will receive tracking information up to arriving at the freight forwarder. After that, you will need to work with the freight forwarding company to get new tracking.

Shipping Times (Continental United States)

Parcel (UPS, FedEx, USPS)

For most items and parts, the following transit times generally apply:

Shipping Method	Transit Time
Next Day Air	Next Business Day
2nd Day Air	2 Business Days
Ground	Varies

Freight

For orders that do not qualify for parcel shipping, orders will be shipped via freight. Transit times vary based on delivery locations.

Damages/Missing Items - Freight

USA Restaurant Suppliers is not liable for any damage orders incur in transit.
If any part of your order is missing or damaged, or you have any concerns about damages, you must do the following:

Note “DAMAGED” clearly on the delivery receipt BEFORE signing
Keep your copy of the delivery receipt
Contact us within 2 business days of receipt of the items
Keep the damaged order for inspection. Do not alter the package in any way.
Take photos of the damaged order and packaging immediately

We will work with you to file a damage claim with the freight carrier and provide you with a replacement.
**If you sign your name on the delivery receipt without noting any damages, then you are stating that you have received your order in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you. Once you have signed the delivery receipt that your shipment arrived in acceptable condition, the item(s) belong to you.**

Damages/Missing Items – Parcel

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If you deem your order is damaged or lost, please keep the items in its original packaging and contact us within 2 business days. If items are lost, we will work with the carriers to find your order. If the order is found, it will be delivered to your address. If it is not, we will work with you to find a solution.

Defective Products

If you purchased an item that is defective, you will have to file a warranty claim. For more information on warranties and this process, please contact us at support@usa-rs.com to help you get started.

Refused Shipments and Unauthorized Returns

If you refuse or return any orders for any reason outside of damage or missing items, you will be responsible for a 35% restocking charge and all crating and shipping fees to and from your address. If the order is damaged upon return transit, you will be responsible for any damage that may occur during shipping.

Equipment Services and Consulting Policy

Availability

USA Restaurant Suppliers cannot guarantee the availability and timeliness of its service partners.

Results

USA Restaurant Suppliers prides itself on connecting customers with the highest quality and respected service technicians and consultants in the United States, and we do the best we can to ensure a service is completed successfully, however, by using USA Restaurant Suppliers service, you agree that USA Restaurant Suppliers has no liability on the results of its service and consulting partners.

Invoices

By using USA Restaurant Suppliers’ services, you are entitled to a customer concierge team member who will be with you every step of the way and assist with working with the service provider to complete the job. However, only jobs where the full invoice is paid through USA Restaurant Suppliers qualifies for a customer concierge team member.
Notice of multiple invoices paid outside of USA Restaurant Suppliers’ platform may lead to penalties/termination of services.

Your Account

You will need your own USA Restaurant Suppliers account to use certain USA Services, and you may be required to be logged in to the account and have a valid payment method associated with it. If there is a problem charging your selected payment method, we may charge any other valid payment method associated with your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password. USA Restaurant Suppliers does not sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the USA Restaurant Suppliers services only with involvement of a parent or guardian. USA Restaurant Suppliers reserves the right to refuse service, terminate accounts, terminate your rights to use USA Services, remove or edit content, or cancel orders in its sole discretion.

Intellectual Property Complaints

If you believe that your intellectual property rights are being infringed, please contact us.

Risk of Loss

All purchases of physical items from USA Restaurant Suppliers are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier. For all services purchased from USA Restaurant Suppliers, including unloading, installation, maintenance, cleaning, etc, risk of loss is passed to you upon purchase. USA Restaurant Suppliers will not have liability if purchases are made outside of the USA Restaurant Suppliers’ website.

Privacy Policy

This section informs you of our policies regarding the collection, use and disclosure of personal data when you use USA Services and the choices associated with that data.

We use your data to provide and improve USA Services. By using USA Services, you agree to the collection and use of information according to this policy.

What personal information does USA Restaurant Services collect?

Information you give us: We receive and store any information you provide in relation to USA Services. This may include, but is not limited to:

Email address
Phone number
Address, State, City, Zip Code
Cookies and Usage Data

Automatic information: We automatically collect and store certain information about your use of USA Services, including information about how you interact with content and services associated with USA Services. We use “cookies” and other tracking identifiers both on the website and when your browser or device accesses USA Services and other content served by or behalf of USA Restaurant Suppliers on other websites.
Information from other sources: We may receive information about you from other sources, such as updated delivery and address information from our carriers, or maintenance records from our partners, which we use to update your account and better serve you.

What personal information does USA Restaurant Services collect?

We use your personal information to operate, provide, and improve the products and services that we offer. These purposes include:

To handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers
To troubleshoot and improve USA Services
To provide customer support
Advertising
Communicating with third parties for payments, shipping, law compliance, liability, fraud prevention, and additional services

How secure is my data?

We strive to protect your data to the best of our abilities. However, nothing on the Internet is 100% secure, and we cannot guarantee its absolute security.

Advertising?

USA Services may use services to advertise on third party websites. USA Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content and services. USA Services may also provide ad companies with information that would allow them to serve you with higher quality ads and measure their results. We do not share identifiable information with third-party advertisers when this happens; we use cookies instead.

Are children allowed to use the site?

USA Restaurant Suppliers does not sell its products or services to children under the age of 18. If you are under 18, you may use USA Services only with the involvement of a parent or guardian.

Will I be notified of changes to the Privacy Policy?

USA Restaurant Services may periodically change its policies from time to time. Please check the website for any changes.

Copyright

All content included in or made available through any USA Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of USA Restaurant Suppliers or its suppliers/partners and protected by United States and international copyright laws. The compilation of all content included in or made available through USA Services is the exclusive property of USA Restaurant Suppliers and protected by U.S. and international copyright laws.

License and Access

Subject to your compliance with these Conditions of Use and any Service Terms, and your payment of any applicable fees, USA Restaurant Suppliers and its partners grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of USA Services. This license does not include any resale or commercial use of any USA Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any USA Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by USA Restaurant Suppliers or its suppliers, publishers, partners, rightsholders, or other content providers. No USA Service, nor any part of any USA Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of USA Restaurant Suppliers. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of USA Restaurant Suppliers without express written consent. You may not use any meta tags or any other "hidden text" utilizing USA Restaurant Suppliers' name without the express written consent of USA Restaurant Suppliers. You may not misuse the USA Restaurant Suppliers service. You may use the USA Service only as permitted by law. The licenses granted by USA Restaurant Suppliers terminate if you do not comply with these Conditions of Use or any Service Terms.